Troubleshooting in TelePharm

Quick troubleshooting tips

7 articles in this collection
Written by Nicole Bernabe

Chrome Support

Update Google Chrome

To make sure you are using the current version of Chrome you may need to periodically update Chrome manually. Here's how:

Written by Nicole Bernabe
Updated over a week ago

Clearing Google Chrome Cache

Instructions on how to clear your Google Chrome cache

Written by Nicole Bernabe
Updated over a week ago

Re-Enable Camera Permissions

If your camera has been disabled in Chrome (intentionally or not), here's how to re-enable it:

Written by Nicole Bernabe
Updated over a week ago

Resolving Audio/Sound Issues

Echo on the line? Patients can't hear you during consultation? Audio choppy or cutting out? Let's clear that up for you...

Written by Nicole Bernabe
Updated over a week ago

Resolving Video/Camera Issues

You can see them, but they can't see you? Let's get that smile back on screen!

Written by Nicole Bernabe
Updated over a week ago

User Setting Support

Resetting Your Password

Did you forget your password? You know you entered it correctly but the system won't let you in!? No matter what the case, we can help.

Written by Nicole Bernabe
Updated over a week ago

Unlock Your Account

You've been locked out of TelePharm and you're ready to throw your computer out the window? I feel your pain. Before you do that, try this:

Written by Nicole Bernabe
Updated over a week ago