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Troubleshooting in TelePharm
Troubleshooting in TelePharm
Quick troubleshooting tips
7 articles in this collection
Written by
Nicole Bernabe
Chrome Support
Update Google Chrome
To make sure you are using the current version of Chrome you may need to periodically update Chrome manually. Here's how:
Written by
Nicole Bernabe
Updated over a week ago
Clearing Google Chrome Cache
Instructions on how to clear your Google Chrome cache
Written by
Nicole Bernabe
Updated over a week ago
Re-Enable Camera Permissions
If your camera has been disabled in Chrome (intentionally or not), here's how to re-enable it:
Written by
Nicole Bernabe
Updated over a week ago
Resolving Audio/Sound Issues
Echo on the line? Patients can't hear you during consultation? Audio choppy or cutting out? Let's clear that up for you...
Written by
Nicole Bernabe
Updated over a week ago
Resolving Video/Camera Issues
You can see them, but they can't see you? Let's get that smile back on screen!
Written by
Nicole Bernabe
Updated over a week ago
User Setting Support
Resetting Your Password
Did you forget your password? You know you entered it correctly but the system won't let you in!? No matter what the case, we can help.
Written by
Nicole Bernabe
Updated over a week ago
Unlock Your Account
You've been locked out of TelePharm and you're ready to throw your computer out the window? I feel your pain. Before you do that, try this:
Written by
Nicole Bernabe
Updated over a week ago