Sometimes changes to Chrome will cause connection disruptions in TelePharm's live video calls. In these instances, an update usually resolves the disruptions.
To update Chrome manually on your computer:
Click on the Chrome menu on the browser toolbar (looks like three horizontal bars, or dots)
From the sub menu, select "About Google Chrome"
Google will automatically begin searching for Chrome updates. If you see a blue checkmark with "Nearly up-to-date! Relaunch Google Chrome to finish updating." you have an update ready
Click the "Relaunch" button to apply the update
Future FYI: Normally updates happen in the background when you close and reopen your computer's browser. But if you haven't closed your browser in a while you might see the Chrome menu in the top right change colors:
To update Chrome on your Chromebase counseling device:
Tap on the status area where the time is displayed in the lower right corner of your home screen
Tap on the upward facing arrow, then tap "Restart to update"
If there is no arrow:
Tap on Settings > About Chrome OS
Tap on "Check for and apply updates" (any available updates will begin installing)
Tap "Restart to update"
To update Chrome on your Android counseling device:
Open the Play Store app by tapping on the icon that looks like this:
At the top left, tap the Menu button (three horizontal lines)
Tap My apps & games (Apps with available updates are listed under "Updates")
Under "Updates" look for Chrome
If listed, tap it to install the update
Check out our full list of video tutorials, here.